Brandon's Ideas

Resume

brandon@brandonwoodward.info

EXPERIENCE:

February 10 – Current

Rackspace Cloud Hosting

Title: Professional Services Specialist

As a member of the Rackspace Cloud Professional Services team, I’ve afforded the chance to learn and build out solutions specifically for a Virtual Private Server environment. Implementing clustered solutions for customers as big as Domino’s Pizza, and as small as any one server up start.

February 09 – Current

Rackspace Cloud Hosting

Title: Level 2 Technician

Joining the newly formed Cloud Servers team within the Cloud Hosting department of Rackspace I help along with the other members of the team to define the role, and am critical in the molding of the product for our users. I’ve created technical articles to help both experienced and novice users to make their solution work on our environment, which implements a virtual private server as well as a shared hosting solution. As part of the responsibilities of this role I served as a point of escalation for the Shared Hosting environment Cloud Sites, and a training medium for lower technicians through mentoring and other means.

October 05 – February 09

Rackspace Managed Hosting

Title: Linux Support Fanatic Lvl2

As a technician with the Managed Server division, I watched Rackspace grow from an up and coming player to one of the major leaders in their field. I started this position as a Level 1 technician then grew and matured my Linux background in MySQL, Apache and other open source software necessary to the role to be considered a Level 2 on the team. We worked in a fast paced environment of customer support that involves email, a ticketing system and personal phone calls that engage our customers and create a loyalty that is solid and long lasting. As a requirement we are constantly broadening our knowledge to help further assist and wow our customers.

June 04 – October 05

dabow-inc Electronic Commerce Solutions

Title: Hardware and Software Technician / Customer Service

In this small business environment I wore many hats, which included book keeper, sales, IT department and site developer. The company at the time had two e-commerce sites, one selling credit card processing equipment the other selling paper products.

EDUCATION:

Summer 09 – Current

San Antonio College

Fall 00 – Spring 05

University of Texas at San Antonio

Semester Hours Earned: 88 hours seeking BA in Computer Science

CERTIFICATIONS:

September 11, 2008

RHCE, Red Hat Certified Engineer

Tested in Red Hat Enterprise Linux 5

OPERATING SYSTEMS:

Redhat Enterprise Linux

Debian

Ubuntu

COMPETENCIES:

Apache

MySQL

HaProxy

NGINX

PHP

Python

Bash

Xen

Plesk

Postfix

Dovecot

Sendmail